Contact
Can I change my username?
I wish to terminate my subscription
Mon abonnement est-il correctement stoppé?
I have a problem with my subscription
Live chat
Problem with displaying chat and messages
How do I remove my profile?
I have not received the registration confirmation email
Switching from the Love section to Adult, and vice versa
How to update Flash player ?
How to update my Web navigator ?
I don't want to receive the alerts on my screen anymore !
My problem is not in the list
Signification des icônes
Can I change my username?
No. This is not possible.
I wish to terminate my subscription
If you wish to stop your subscription, proceed as follows :
- Go to your Member area
- My subscription
- Manage my account > to stop the next automatic deduction "click here".
Mon abonnement est-il correctement stoppé?
Si vous avez un doute concernant l'arrêt de la reconduction automatique de votre abonnement, vous pouvez le vérifier depuis votre profil :
- Cliquez sur "compte"
- "Espace membre"
- "gérer mon abonnement"
A cet endroit, si votre abonnement a été correctement stoppé, vous pourrez voir apparaître la "date d'expiration" de votre abonnement.
Si par contre vous voyez la "date de renouvellement", cela signifie que votre abonnement n'a pas été correctement stoppé! Dans ce cas, recommencez la procédure.
Sachez que nous n'envoyons pas de mail de confirmation d'arrêt d'abonnement.
I have a problem with my subscription
We apologise for any problems you are having with your subscription problem.
I. If your payment has been accepted but your subscription has not been activated:
Follow the customer service link below. Paste the information from your payment receipt, and state your username and as much information as possible so that your request can be processed.
II. If more than one withdrawal have been made for a single subscription:
Follow the customer service link below. Paste the information from your payment receipt, and state your alias and as much information as possible, so we can deal whith you issue. Remember to forward the payment receipt email or the receipt number (this begins with ABO-dlm-... or ACT-dlm-... or bibit-... ).
Live chat
To save time and immediately receive messages, you can chat with all online members on the site (free only for women, except woman to woman).
Problem with displaying chat and messages
Check that your anti-virus or anti-popup software or firewall is not blocking chat pages or email. They must be allowed.
Our dating site recommends the usage of the Microsoft Internet Explorer 5 or superior.
How do I remove my profile?
If you wish to get rid of your profile, proceed as follows :
- Go to your Member area
- My registration
- Delete all my details
I have not received the registration confirmation email
A spam filter has probably deleted the email or it is in your spam folder.
Please ensure that our emails are not blocked by the email service or software you are using.
Switching from the Love section to Adult, and vice versa
It is not possible to switch section. You have to wait until your subscription expires and purchase another one for the required section. It is possible to have a second subscription so you can access different sections.
How to update Flash player ?
For any problems with Flash player, go to Macromedia :
cliquez ici
How to update my Web navigator ?
To update your Web navigator Internet Explorer, you have to follow this link :
Clic here.
If you use Mozilla firefox, the updates are automatic.
I don't want to receive the alerts on my screen anymore !
Go to "My parameters" then uncheck the boxes located under the title « When I'm online on the site ».
My problem is not in the list
Please contact customer service using the link below.
Signification des icônes
Vous pouvez voir apparaître différents icônes accompagnant vos alertes, en voici la signification :
- Enveloppe : vous avez reçu un message de ce membre.
- Lèvres rouges : vous avez reçu un kiss de ce membre.
- Oeil : ce membre a visité votre profil.
- Bonhomme bleu : ce membre se trouve dans votre liste d'amis, et vient de se connecter au site.
- Coeur rouge avec un éclair jaune à l'intérieur : ce membre a selectionné votre profil dans le speedflirt, il souhaite donc vous rencontrer.
- Bulle avec des petits points : ce membre vous invite sur le tchat.
I wish to terminate my subscription
Mon abonnement est-il correctement stoppé?
I have a problem with my subscription
Live chat
Problem with displaying chat and messages
How do I remove my profile?
I have not received the registration confirmation email
Switching from the Love section to Adult, and vice versa
How to update Flash player ?
How to update my Web navigator ?
I don't want to receive the alerts on my screen anymore !
My problem is not in the list
Signification des icônes
Can I change my username?
No. This is not possible.
I wish to terminate my subscription
If you wish to stop your subscription, proceed as follows :
- Go to your Member area
- My subscription
- Manage my account > to stop the next automatic deduction "click here".
Mon abonnement est-il correctement stoppé?
Si vous avez un doute concernant l'arrêt de la reconduction automatique de votre abonnement, vous pouvez le vérifier depuis votre profil :
- Cliquez sur "compte"
- "Espace membre"
- "gérer mon abonnement"
A cet endroit, si votre abonnement a été correctement stoppé, vous pourrez voir apparaître la "date d'expiration" de votre abonnement.
Si par contre vous voyez la "date de renouvellement", cela signifie que votre abonnement n'a pas été correctement stoppé! Dans ce cas, recommencez la procédure.
Sachez que nous n'envoyons pas de mail de confirmation d'arrêt d'abonnement.
I have a problem with my subscription
We apologise for any problems you are having with your subscription problem.
I. If your payment has been accepted but your subscription has not been activated:
Follow the customer service link below. Paste the information from your payment receipt, and state your username and as much information as possible so that your request can be processed.
II. If more than one withdrawal have been made for a single subscription:
Follow the customer service link below. Paste the information from your payment receipt, and state your alias and as much information as possible, so we can deal whith you issue. Remember to forward the payment receipt email or the receipt number (this begins with ABO-dlm-... or ACT-dlm-... or bibit-... ).
- My problem is not solved. I would like to contact customer support.
Live chat
To save time and immediately receive messages, you can chat with all online members on the site (free only for women, except woman to woman).
Problem with displaying chat and messages
Check that your anti-virus or anti-popup software or firewall is not blocking chat pages or email. They must be allowed.
Our dating site recommends the usage of the Microsoft Internet Explorer 5 or superior.
- My problem is not solved. I would like to contact customer support.
How do I remove my profile?
If you wish to get rid of your profile, proceed as follows :
- Go to your Member area
- My registration
- Delete all my details
I have not received the registration confirmation email
A spam filter has probably deleted the email or it is in your spam folder.
Please ensure that our emails are not blocked by the email service or software you are using.
Switching from the Love section to Adult, and vice versa
It is not possible to switch section. You have to wait until your subscription expires and purchase another one for the required section. It is possible to have a second subscription so you can access different sections.
How to update Flash player ?
For any problems with Flash player, go to Macromedia :
cliquez ici
- My problem is not solved. I would like to contact customer support.
How to update my Web navigator ?
To update your Web navigator Internet Explorer, you have to follow this link :
Clic here.
If you use Mozilla firefox, the updates are automatic.
- My problem is not solved. I would like to contact customer support.
I don't want to receive the alerts on my screen anymore !
Go to "My parameters" then uncheck the boxes located under the title « When I'm online on the site ».
- My problem is not solved. I would like to contact customer support.
My problem is not in the list
Please contact customer service using the link below.
- My problem is not solved. I would like to contact customer support.
Signification des icônes
Vous pouvez voir apparaître différents icônes accompagnant vos alertes, en voici la signification :
- Enveloppe : vous avez reçu un message de ce membre.
- Lèvres rouges : vous avez reçu un kiss de ce membre.
- Oeil : ce membre a visité votre profil.
- Bonhomme bleu : ce membre se trouve dans votre liste d'amis, et vient de se connecter au site.
- Coeur rouge avec un éclair jaune à l'intérieur : ce membre a selectionné votre profil dans le speedflirt, il souhaite donc vous rencontrer.
- Bulle avec des petits points : ce membre vous invite sur le tchat.
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